REFUND POLICY

Last updated July 14, 2026

This Refund Policy applies to subscriptions for Vesta, operated by Sergio Arranz Gonzalez (doing business as Vesta). We want you to be happy with Vesta — and if you're not, we make refunds simple.

1. 14-DAY MONEY-BACK GUARANTEE

If you are not satisfied with your subscription, you can request a full refund within 14 days of your first purchase — no questions asked. This applies to both monthly and yearly plans, and covers your first payment only.

2. RENEWALS

Subscription renewals are generally non-refundable. To avoid being charged for a renewal you don't want, cancel your subscription before the end of your current billing period — cancellation is immediate to set up and you keep full access until the period ends. If you believe a renewal charge was made in error (for example, you cancelled before the renewal date but were still charged), contact us or Paddle and we will make it right.

3. HOW TO REQUEST A REFUND

All payments for Vesta are processed by Paddle.com Market Ltd, acting as Merchant of Record. Refunds are therefore issued by Paddle. You can request a refund in any of these ways:
  • Use the 'View receipt' or 'Manage subscription' link in your payment confirmation email from Paddle;
  • Contact Paddle's buyer support directly at paddle.net;
  • Email us at masye.dev@tryvesta.app and we will process it with Paddle for you.
Refunds are returned to the original payment method. Processing times depend on your payment provider, but typically take 5–10 business days.

4. WHAT HAPPENS AFTER A REFUND

When a refund is issued, access to paid features ends and any invited member is removed from your shared space. Your data is always preserved: a refund never deletes the financial data you entered, and your free account remains available.

5. YOUR STATUTORY RIGHTS

Nothing in this policy limits your statutory rights. If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of the transaction, which applies to your first payment under a subscription. This policy is designed to match — and in practice, simplify — that right. Statutory withdrawal and refund rights are handled in accordance with the Paddle Refund Policy, which forms part of your contract of purchase with Paddle.

6. FAIR USE

Refunds may be declined where there is evidence of fraud or refund abuse, such as repeatedly purchasing and refunding subscriptions.

7. QUESTIONS

If you have any questions about this policy, contact us at masye.dev@tryvesta.app. We answer every email.